At Houston Hair & Beauty Lounge, we do not offer refunds on services or hair extensions. This policy ensures hygiene, safety, and customer satisfaction. We recommend a consultation with our stylists before any service or purchase. If you have concerns, our team is here to help.

Yes, for children aged 8+. The child must sit unaccompanied and calmly throughout the service. If not, the service will stop, and 60% of the fee will be charged. This policy maintains our quality and safety standards.

At Houston Hair, elegance meets beauty. Appointments must be confirmed within 24 hours. If a deposit is required, it must be paid within this timeframe to avoid cancellation. The balance is due on the appointment and is deducted from the total service fees.

Please cancel at least 24 hours in advance. Cancellations with less notice incur a 50% charge plus a 3% credit card fee. Same-day cancellations or no-shows are charged 100%. Fees are not applied to future services. This ensures we can provide the best service to all clients.

If you are more than 10 minutes late, a $15 fee applies. If rescheduled, you'll forfeit any deposits and pay a new one plus a 50% no-show fee. Thank you for your understanding.

For bookings, we require a credit card on file. In-salon, we accept exact cash, Zelle, and credit cards (3% fee). We do not accept Venmo or Cash App. Thank you for choosing Houston Hair & Beauty Lounge.

Yes, we provide hair for box braids. When booking at Houston Hair & Beauty Lounge, add a note for your color choice or contact your stylist. If no color is specified, we use base color #2. For questions or special requests, our team is here to help.

*At Houston Hair & Beauty Lounge, we aim for a serene environment. Due to limited space, clients not being serviced should wait in the lobby.

*For children's services, parents must also wait in the lobby. These guidelines help us maintain a tranquil atmosphere and high standards of service.

*Arrive with completely combed-out hair. Remove any previous hairstyles, like braids or extensions, using our take-down services to avoid delays or extra fees.

*If your hair takes over 45 minutes to detangle, an extra fee will apply. Proper preparation ensures the best service and reduces appointment time.

*We require a minimum hair length of 3 inches for braids and starter loc services. This ensures the best results and maintains your hairstyle's integrity. For questions or consultations, feel free to reach out. We're here to help you achieve your hair goals with style and grace.